Reference

How 885h Handles Your Personal Data

When you open an account with us, we collect only what we need to keep your wallet, payments and account running smoothly.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsYour right to request data changes
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885h How 885h Handles Your Personal Data
DATA HANDLING PRACTICE

How We Keep Your Account Data Secure

We apply SSL encryption across every page where account or payment data moves. Your bKash, Nagad and Rocket transaction records are stored on access-controlled servers, and internal access to payment data is limited to verified staff roles. We keep account data for as long as your account is active and for a reasonable period after closure, as required by applicable law in eligible regions. You can request a copy of the data we hold on you at any time through your account settings.

SSL Encryption

Every account login, wallet top-up and withdrawal request travels over an SSL-secured connection, so your credentials and payment references are not exposed in transit.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby position. You can adjust or clear cookies through your browser settings at any time.

Data Retention Policy

Active account data is kept while your account remains open. After closure, we retain only what applicable law in eligible regions requires, then delete or anonymise the rest.

Access Requests

Request a full copy of your stored data or ask us to correct inaccurate details through the Privacy Request form inside Account Settings — we verify your identity before acting.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or delete the personal data we hold on your account, our support team is the right starting point. Send your request through any of the channels below and include your registered phone number or email so we can verify your identity before making any changes. We aim to respond to data-related requests as promptly as our team allows.

Live Chat Open the chat widget from your account dashboard. Mention 'data request' at the start so the agent routes you to the right team immediately.
Email Support Send your data request to our support email address. Include your registered number and a brief description of what you need reviewed or removed.
In-Account Form Log in, go to Account Settings and use the Privacy Request form. This creates a tracked ticket so you can follow the status without re-contacting us.

Questions About Your Privacy on 885h

These are the questions we hear most often about how we handle account and payment data. If your question is not covered here, use the live chat or in-account form to get a direct answer.

We store the wallet number and transaction reference to verify your deposit or withdrawal. We do not store your mobile banking PIN, password or OTP at any point in the process.

Yes. Submit a deletion request through the Privacy Request form in Account Settings or via email support. We verify your identity first, then action the request in line with applicable law.

Internal access is restricted to staff roles that genuinely need it — account verification, payment processing and fraud review. We do not give broader teams access to your wallet or transaction records.

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions, with fraud-detection services, and with authorities where local law in eligible regions requires it.

Session cookies keep you logged in while you browse. Preference cookies remember your last lobby position so switching devices mid-session feels smooth. You can clear or block cookies in your browser settings.

We keep the minimum data required by applicable law in eligible regions after account closure, then delete or anonymise it. The exact period depends on local regulatory requirements where you access the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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