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What You Need to Know Before You Start

Using 885h means you agree to the terms set out here — covering account eligibility, payment conditions through bKash, Nagad and Rocket, and how we handle your data.

Eligibility by local lawbKash, Nagad, Rocket conditionsAccount data policyRegion-dependent access
885h What You Need to Know Before You Start
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

We handle account data, payment records and personal information with a straightforward approach: collect what is needed for your account to function, protect it, and do not share it beyond what operations require. Here is what that looks like in practice across four areas.

Data Handling

We collect name, contact details and payment method information — including bKash or Nagad wallet numbers — only for account operation and transaction verification. We do not sell this to third parties.

Cookies and Browsing

Our platform uses session cookies to keep you logged in across mobile and desktop. Functional cookies are necessary; analytics cookies can be declined in your browser settings without affecting lobby access.

Account Security

Account access is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account pending a security check.

Requesting Changes

You can request correction or deletion of personal data by contacting support with your account ID. We will action verified requests within the timeframe our policy specifies.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If something in our terms is unclear, or you need to raise a concern about your account's legal status, use one of the channels below. We handle policy and eligibility queries separately from general account help — flag it clearly when you write so we can route it correctly.

Team online

Live Chat

Raise a terms or eligibility question directly through our live chat. Mention it is a legal or policy matter at the start of the conversation so it reaches the right team.

Email Support

Send detailed policy queries by email, including your account ID and the specific clause or concern. Written queries allow us to respond with a documented answer you can reference.

Account Help Centre

Our help centre holds published versions of the current terms, data policy and eligibility conditions. Check there first — it is updated whenever terms change.

Common Questions About Our Terms

These are the questions we hear most often when someone reads through our legal pages for the first time. Answers here are a summary — the full policy wording applies in every case.

No. Eligibility depends on your local law and region. We cannot determine legality on your behalf — that is your responsibility to confirm before opening an account.

Withdrawals will be held until identity is verified. Wallet name and account name must match. Contact support with proof of identity to resolve a mismatch before it delays a payout.

Yes. Send a deletion request to support with your account ID and verification. We will process it in line with our data retention policy, which may require us to keep transaction records for a set period.

We publish a notice on the platform when terms are updated. Continued use after a change is posted means you accept the new version. Check the legal page periodically if you want to stay current.

Transaction records, including Rocket transfers, are kept for the period required by our operational and compliance obligations. You can request a copy of your own records through account support.

Raise it in writing via email support, citing the specific clause. Written disputes create a documented thread we can respond to formally, and we treat those queries as priority over general chat requests.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.